What is the Chat Module?
The Chat module is your organisation's built-in messaging hub. It lets teams communicate in real time through organised channels — no need to switch between external apps. Whether you want to coordinate daily tasks, share updates across departments, or have a quick conversation with a colleague, Chat keeps everything in one place.
What You Can Do
Create channels to organise conversations by team, topic, or project
Send messages in real time and see responses as they happen
@mention people and roles to get the right person's attention
Pin important messages so they are easy to find later
Share files and images directly in the conversation
Control who can access each channel with role-based and user-level permissions
Key Concepts
Channels
A channel is a dedicated space for a specific conversation. You might create a channel for each team, project, or topic. All messages in a channel are visible to everyone who has access, making it easy to keep discussions organised and searchable.
Messages
Messages are the core of Chat. You can send text, attach files, and mention people. Messages appear in real time for everyone in the channel, with typing indicators showing when someone is composing a reply.
@Mentions
Use the @ symbol to tag specific people, entire job roles, or @everyone in a channel. Mentioned users receive a notification, even if they have muted the channel for general messages.
Pinned Messages
Any message in a channel can be pinned to keep it visible. Pinned messages appear in a dedicated list in the channel info panel, making it easy to find important announcements, links, or decisions without scrolling through history.
Notifications
Each channel has notification preferences you can set individually. Choose to be notified about all messages, only when you are mentioned, or mute the channel entirely. This lets you stay focused while still being reachable when it matters.
High-Level Workflow
Create a channel
Invite members (via job roles or user overrides)
Send and receive messages
@mention people for their attention
Pin important messages for quick reference
Manage channel settings as needed
Who Can Use the Chat Module
Access to the Chat module is controlled by permissions assigned to each user's role. There are several permission areas:
Permission Area | What It Controls |
Channel permissions | Viewing channels, creating new channels |
Message permissions | Editing and deleting messages |
Channel management | Changing channel settings, archiving, deleting |
Permission management | Configuring who can access each channel |
Note: Viewing channels and messages requires at minimum the communication:channels:read permission. Creating channels requires communication:channels:create. Managing channel settings and permissions requires additional management permissions.
Where to Find the Chat Module
The Chat module is accessible from the main navigation sidebar under Chat (or Pokalbiai in Lithuanian). It opens a three-panel layout:
Channel list (left) — browse and search your channels
Message area (centre) — read and send messages in the selected channel
Channel info (right) — view channel details, members, and pinned messages