Sending a Message
Open a channel from the channel list.
Click the message input at the bottom of the screen.
Type your message.
Press Enter or click the Send button.
Your message appears in the conversation immediately. Other channel members see it in real time.
Tip: Messages are sent with optimistic delivery — they appear in the conversation right away while being delivered in the background. If sending fails, you will see a Failed to send notice with a Retry button.
Formatting and Content
Messages support plain text. You can include:
Regular text messages of any length
@mentionsto tag people (see the Mentions and Notifications article)File attachments (see the File Attachments article)
Editing a Message
You can edit messages you have sent:
Hover over the message you want to edit.
Click the more actions menu (three dots).
Select Edit message.
The message text becomes editable. Make your changes.
Press Enter to save, or Esc to cancel.
Edited messages display an (edited) label next to the timestamp so other members know the message was modified.
Note: You can only edit your own messages. To edit other people’s messages, you need the communication:messages:edit permission.
Deleting a Message
To delete a message:
Hover over the message.
Click the more actions menu (three dots).
Select Delete message.
Confirm the action in the dialog that appears.
Deleted messages are removed permanently. Other members will see that a message was deleted.
Note: You can always delete your own messages. To delete other people’s messages, you need the communication:messages:delete permission.
Pinning and Unpinning Messages
Pin important messages to make them easy to find. Pinned messages appear in a dedicated list in the Channel Info panel.
To pin a message
Hover over the message.
Click the pin icon in the hover actions, or open the more actions menu and select Pin message.
To unpin a message
Hover over the pinned message.
Click the pin icon again, or select Unpin message from the more actions menu.
You can also view all pinned messages from the Channel Info panel on the right side. Clicking a pinned message in the list scrolls you to that message in the conversation.
Tip: Use pinning for announcements, decisions, important links, or anything the team needs to reference quickly.
Copying a Message
To copy a message’s text to your clipboard:
Hover over the message.
Click the more actions menu (three dots).
Select Copy message.
The message text is copied and ready to paste elsewhere.
Message Actions Summary
Action | How | Notes |
Send | Type in input + press Enter | Instant delivery with real-time updates |
Edit | Hover → More actions → Edit | Shows “(edited)” label. Enter to save, Esc to cancel |
Delete | Hover → More actions → Delete | Permanent. Requires confirmation |
Pin | Hover → Pin icon | Appears in Channel Info pinned list |
Unpin | Hover → Pin icon (again) | Removes from pinned list |
Copy | Hover → More actions → Copy | Copies text to clipboard |
Real-Time Features
Typing Indicators
When someone is composing a message in the channel you are viewing, you will see a typing indicator at the bottom of the message area (e.g., “Anna is typing...”). If multiple people are typing, the indicator shows up to three names or a count.
Live Updates
All messages, edits, deletions, and pins update in real time for everyone in the channel. There is no need to refresh the page — changes appear automatically as they happen.
Connection Status
A small indicator in the message area header shows your connection status:
Status | Meaning |
Connected | Everything is working normally |
Connecting | Establishing a connection — messages will appear once connected |
Reconnecting | Temporarily lost connection, attempting to reconnect |
Disconnected | No active connection — check your internet |
Scrolling and Navigation
Loading Older Messages
Messages load automatically as you scroll up. The system fetches older messages in batches, so you can scroll back through the entire conversation history.
Jump to Latest
If you have scrolled up in the conversation, a Jump to latest button appears at the bottom. It shows the count of new messages received while you were scrolled up. Click it to return to the most recent messages.
Date Separators
Messages are grouped by date with visual separators showing Today, Yesterday, or the full date. This makes it easy to find messages from a specific day.